RoadGenies Corp. · Technician Support
RoadGenies Technician
Manage auto service jobs, tire & repair orders. Map view, scheduling & customer feedback tools.
About this app
The RoadGenies Technician app is the working tool for certified technicians on the RoadGenies platform: receive and manage auto service jobs and tire & repair orders, navigate to customers with map view, plan your schedule, and track customer feedback. On this page you'll find answers to common questions, how to delete your account, and how to reach our team.
Frequently asked questions
How do I receive service jobs?›
New jobs in your service area are sent straight to your app. Accept a job to see the customer, vehicle and service details, and use map view to navigate to the location.
I can't sign in to my technician account. What should I do?›
Check your internet connection and the email address and password you registered with. Technician accounts are activated after certification review — if your account is new and not yet active, contact us and we'll check its status.
How do scheduling and order management work?›
Plan accepted jobs with the in-app scheduling tools, keep each tire or repair order's status up to date as you work, and mark the job complete when you're finished. Customers are notified automatically at each step.
How is customer feedback handled?›
After each completed job, the customer can rate the service and leave feedback. You can review ratings and comments on your profile to track your performance over time.
How do I contact technician support?›
Email info@roadgenies.com with your name, the email address on your account and, if relevant, the job or order number. We aim to reply within one to two business days.
How to delete your account
You can delete your technician account at any time, directly in the app.
- Open the app
- Settings
- Delete Account
Deleting your account removes your technician profile and personal information from our systems, except for records we must keep for tax, accounting and legal purposes (see our Privacy Policy). Any pending settlements will be paid out before your account is closed. You can also request account deletion by emailing info@roadgenies.com.
Still need help?
Email our technician support team at
info@roadgenies.comInclude your account email and a short description of the issue — we aim to reply within one to two business days.
1050 McNicoll Ave Unit 7, Toronto, ON M1W 2L8, Canada