ROADGENIES CORP.
Last updated: October 15, 2026
This Privacy Policy describes how ROADGENIES CORP. (“we”, “us” or “RoadGenies”) collects, uses, discloses and protects your personal information when you use the RoadGenies Customer mobile application and related services.
This policy is intended to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
Company name: ROADGENIES CORP.
Address: 1050 McNicoll Ave, Unit 7, Toronto, Ontario, M1W 2L8, Canada
Privacy contact email: info@roadgenies.com
If you have any questions about this Privacy Policy, our handling of personal information or our SMS services, you may contact us at the email address above.
When you register an account, book an automotive service or purchase products, we may collect the following personal information:
After obtaining applicable consent or permissions, we may collect the following information:
To provide SMS services, we may collect and process the following information:
We process this information only to the extent necessary to provide our services, manage user consent, process opt-out requests, maintain system security and fulfil applicable legal obligations.
We collect and use personal information only for lawful, reasonable and business-related purposes, including:
We will not interpret your consent to marketing messages as permission to send you marketing information beyond the scope you have agreed to.
When you register an account and use the RoadGenies Customer App, we obtain the consent required for processing your personal information in accordance with this Privacy Policy and applicable law.
Where permitted by law, you may withdraw your consent to the processing of your personal information at any time by sending an email to info@roadgenies.com.
Withdrawing consent may limit or affect our ability to provide certain platform services to you. We will handle your withdrawal request to the extent permitted by existing contractual obligations and applicable legal requirements.
To verify your account, protect account security and provide the automotive services you have requested, we may, where applicable, send you necessary service-related messages, such as:
We will use appropriate notice and consent methods in accordance with applicable law and the specific service context.
Promotional and marketing messages include but are not limited to:
Consent to marketing messages is independent and optional, and is not a condition for creating an account or purchasing RoadGenies services.
We will only send you marketing messages after you have separately provided the required consent.
You may withdraw your marketing message consent at any time without having to cancel your account or stop using services that do not depend on marketing consent.
We will retain the necessary consent and opt-out records, as required by applicable law and actual business needs, to document and manage your message receiving preferences.
To complete the vehicle services you have requested, we may provide necessary booking and service-related personal information to independent certified automotive service technicians who work with RoadGenies.
This information is used solely to complete the vehicle services you have requested and related coordination work.
To provide platform functionality, we may disclose necessary information to authorized third-party service providers, including:
We share personal information only to the extent necessary for the relevant services and take appropriate safeguards in accordance with applicable law and relevant contractual arrangements.
We do not sell your personal information for others’ marketing purposes.
We do not treat your consent to marketing messages as permission for third parties to send you their own marketing information directly.
Third-party service providers’ access to and processing of personal information is subject to applicable law, contractual agreements and relevant privacy protection requirements.
We retain personal information only for as long as necessary to fulfil the service purposes or to satisfy applicable Canadian legal, tax, accounting and record-keeping obligations.
SMS-related records may include:
When you delete your account, we will delete personal information that no longer needs to be retained, except records that we are legally required or permitted to retain.
Where permitted by law, opt-out records may continue to be retained so that we can honour your opt-out choices, prevent unauthorized marketing messages from being sent to you again, and comply with applicable legal obligations.
In accordance with applicable law, you may request access to the personal information ROADGENIES CORP. holds about you and, where applicable, request correction of inaccurate or incomplete information.
You may also request deletion of your personal information in accordance with applicable law; however, certain information may need to be retained due to legal, contractual or record-keeping obligations.
To exercise these rights, please submit a written request to: info@roadgenies.com
We will usually process your request within the timeframes required by applicable law. For requests under PIPEDA, the statutory response period is typically 30 days from receipt of the request, except where an extension is permitted by law.
Before processing privacy-related requests, we may verify your identity to protect your personal information.
You may also use the email address above to submit inquiries or requests regarding message consent, marketing message subscription status and opt-out records.
We implement reasonable technical, administrative and organizational safeguards to protect your personal information against unauthorized access, loss, theft, misuse or disclosure.
These safeguards apply to the personal information under our control, including SMS-related records processed to provide our services.
Despite our efforts to protect your information, no internet-based data transmission or electronic storage method can be guaranteed to be absolutely secure.
If a personal information security incident occurs and constitutes a reportable or notifiable event under applicable law, we will take appropriate measures in accordance with the law.
If a security incident creates a real risk of significant harm to you, we will notify affected individuals and relevant Canadian regulatory authorities as required by applicable law.
Our application integrates authorized third-party payment gateways, SMS communication services and notification services.
These third-party platforms may process relevant information under their own terms of service and privacy policies. This Privacy Policy does not directly govern information processing independently controlled by third parties.
We recommend that you review the privacy notices of the relevant third-party service providers to understand how they handle your personal information.
Our services are intended exclusively for adult users aged 18 years or older.
We do not knowingly collect personal information from children under 13 years of age.
If we discover that we have collected a child’s personal information under inappropriate circumstances, we will take reasonable measures in accordance with applicable law.
We may revise this Privacy Policy from time to time.
If material changes are made to this policy, we will notify users through in-app announcements or email.
For material changes that require separate consent, we will take appropriate notice and consent measures in accordance with applicable law.
Your continued use of the RoadGenies Customer App after a policy update does not exempt us from obtaining new consent where such consent is required by law.
RoadGenies may send users the following types of messages via SMS:
A. Transactional and Service Messages
Including account verification, one-time passcodes (OTP), booking confirmations and reminders, technician arrival notifications, order status updates, service progress notifications and service completion confirmations.
B. Marketing and Promotional Messages
Including coupons, discounts, special offers, promotions, new service introductions and other marketing information related to RoadGenies services.
Marketing messages are sent only where the user has separately provided the required consent.
Message frequency varies depending on your account activity, bookings, service requests and marketing preferences.
Service messages may be sent when you book a service, when a technician is assigned to you, when an order status changes or when a service is completed.
Marketing message frequency may vary depending on the specific marketing program.
Depending on your mobile carrier and wireless service plan, message and data rates may apply.
For specific rates, please contact your mobile carrier.
If you need help with RoadGenies SMS services, you may reply HELP in a message thread that supports this feature, or contact us via:
We will, upon your request, provide information about our SMS services, your subscription status and how to manage your messages.
You may opt out of marketing messages at any time by replying STOP as instructed in the messages.
After receiving a valid opt-out request, we will process it promptly in accordance with applicable requirements and stop sending you the corresponding marketing messages, except opt-out confirmation messages permitted or required by law.
Opting out of marketing messages does not automatically cancel your RoadGenies account and does not necessarily stop verification codes and transactional notifications required for services you are still requesting or using.
If you wish to stop receiving notifications related to a specific service, you may cancel that service where applicable or contact the RoadGenies customer support team.
You may withdraw your consent to receive marketing messages at any time.
After withdrawal, we will update your marketing message subscription status in accordance with applicable law and our actual processing workflow, and stop sending the corresponding marketing messages.
We may retain the necessary opt-out records to ensure your choices are respected and to avoid sending you unauthorized marketing messages in the future.
We process your mobile phone number, message consent records, opt-out records and other necessary communication information in accordance with this Privacy Policy and applicable law.
We do not sell your mobile phone number or marketing message consent to third parties for their own marketing activities.
Third-party communication service providers may process information only to the extent necessary to provide the relevant services and must comply with applicable privacy protection requirements and relevant contractual obligations.
If you have any questions about this Privacy Policy, the processing of personal information, SMS services, message consent or the opt-out mechanism, please contact us via:
We will handle your requests in accordance with applicable law and, where applicable, assist you in managing your personal information and message receiving preferences.